line88 Privacy Policy

line88 ("Company", "We", "Us", "Our") is committed to protecting and respecting the privacy of all individuals ("User", "Member", "Your") who access or use the online sports betting and casino platform available at line88.click and its associated subdomains and mobile-optimised versions (collectively, the "Platform" or "Services").

This Privacy Policy ("Policy") sets out, in clear and accessible terms, the categories of personal data we collect from or about you, the purposes for which that data is processed, the legal basis on which processing is conducted, the parties with whom data may be shared, and the rights available to you in relation to your personal information.

This Policy applies to all Members registered on the line88 platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia, as well as to visitors who browse the Platform without registering an account.

By registering an account, using the Services, or otherwise interacting with the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not use the Platform.

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including but not limited to name, identification number, location data, online identifier, or factors specific to the physical, economic, or social identity of that person.
• "Processing" means any operation performed on personal data, whether automated or manual, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. line88 acts as the Data Controller in respect of personal data collected through the Platform.
• "Third Party" means any natural or legal person other than the Member and line88, including payment service providers, technology vendors, fraud prevention agencies, and regulatory authorities.
• "Cookies" means small text files stored on your device by the Platform for the purposes of session management, analytics, personalisation, and security.
• "KYC" means Know Your Customer — the mandatory identity and age verification process required for all Members prior to withdrawal of funds or upon request by the Company.

The categories of personal data we may collect, depending on how you interact with the Platform, are set out in the table below. Collection is limited to what is reasonably necessary for the purposes identified in Section 5 of this Policy.

We collect personal data through the following channels:

• Direct Collection — Registration & KYC: When you create an account on line88, you provide identity and contact data directly. Additional identity documents are collected during the KYC verification process, including copies of your Malaysian MyKad, passport, or driver's licence, and documentary proof of address.
• Payment Transactions: Financial data is collected when you make deposits or withdrawals via supported Malaysian payment methods including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and USDT TRC20. Full payment credentials (e.g., banking passwords, full card numbers) are never stored by line88 — payment processing is handled by PCI-DS compliant third-party payment service providers.
• Automated Technical Collection: Usage data and technical data are collected automatically as you interact with the Platform, via server logs, cookies, pixel tags, and similar tracking technologies. This data is collected for security, fraud prevention, analytics, and platform optimisation purposes.
• Support Interactions: When you contact our 24/7 live chat support team or send an email to [email protected], the content of your communications is recorded and stored as part of our customer service records.
• Third-Party Sources: We may receive personal data about you from third-party fraud prevention databases, identity verification service providers, and payment networks in connection with anti-money laundering (AML) and fraud detection obligations.

We process your personal data only for specific, legitimate purposes. The table below identifies the primary purposes of processing and the legal basis applicable to each:

line88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment Service Providers: We share necessary transaction data with payment processors and e-wallet operators (including those operating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and affiliated banking partners) to facilitate deposits and withdrawals. These processors are contractually bound to handle your data securely and only for the purpose of processing your transactions.
• Identity Verification & Fraud Prevention Agencies: We share identity document data with licensed KYC and AML service providers to verify your identity, confirm your age (21+), and screen against sanctions lists and fraud databases as required under our international licensing obligations.
• Technology and Infrastructure Partners: We engage third-party cloud hosting, content delivery, and platform software providers who may process your data on our behalf as data processors. These parties are subject to strict data processing agreements and may not use your data for any purpose other than providing services to line88.
• Regulatory and Legal Authorities: We may disclose personal data to licensing authorities, law enforcement agencies, courts, or other regulatory bodies where required by law, court order, or in connection with any legal proceedings. Such disclosures are made only to the extent necessary and with appropriate safeguards where permitted.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's business, personal data held by line88 may be transferred to the acquiring entity as part of that transaction, subject to the same protections described in this Policy.

As an internationally licensed online gaming platform, line88 may transfer your personal data to servers or service providers located outside Malaysia. Such transfers may occur in connection with cloud infrastructure hosting, KYC verification services, payment gateway processing, or our licensing obligations.

Where personal data is transferred to jurisdictions outside Malaysia, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy. These safeguards may include contractual clauses binding recipient parties to data protection obligations, or reliance on adequacy decisions applicable to the receiving jurisdiction.

By using the line88 Platform, you acknowledge and consent to the transfer of your personal data to servers and service providers located in other countries as necessary to deliver the Services described in this Policy.

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law or our international licensing obligations.

• Active Account Data: Retained for the full duration of your Account's existence plus a minimum post-closure retention period required for anti-money laundering compliance (typically five to seven years from account closure, or as required by our licensing framework).
• KYC and Identity Documents: Retained for a minimum period following account closure as required by applicable AML and licensing regulations, typically five years.
• Transaction Records: Financial records, including MYR deposit and withdrawal history, are retained for a minimum of five years following the transaction date for audit and regulatory compliance purposes.
• Support Communications: Customer service records and live chat transcripts are typically retained for up to three years from the date of the interaction, unless they form part of an ongoing complaint or legal matter.
• Technical and Usage Logs: Server logs, IP address records, and session data are typically retained for ninety (90) days for security monitoring purposes, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any identifiable individual.

line88 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and gather analytics data to improve our Services. The categories of cookies we deploy are described below:

• Strictly Necessary Cookies: Essential for the basic operation of the Platform, including session authentication, security tokens, and load balancing. These cookies cannot be disabled without impairing core functionality.
• Analytics & Performance Cookies: Used to collect aggregated, anonymous data about how users navigate the Platform — pages visited, time spent, errors encountered. This data helps us optimise the user experience for Malaysian players across different devices and browsers.
• Functional Cookies: Store preferences such as language settings, previously viewed sports markets (e.g., EPL, Liga Super Malaysia), and display preferences to personalise your visit.

Most web browsers allow you to control cookie behaviour through your browser settings. Disabling certain categories of cookies may affect the functionality of the Platform. By continuing to use the Platform without adjusting your browser settings, you consent to our use of cookies as described in this Policy.

Subject to applicable law and our licensing obligations (which may, in certain circumstances, require us to retain data notwithstanding a deletion request), you have the following rights in relation to your personal data held by line88:

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about the purposes for which it is processed, the categories of recipients, and the retention period.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Where your data changes (e.g., a new residential address within Malaysia), you should update your account details or contact support.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose which it was collected. Note that this right may be limited by our legal and regulatory retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing communications. Where an objection is made to direct marketing, we will cease that processing immediately.

line88 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• Encryption in Transit: All data transmitted between your device and the line88 Platform is encrypted using 256-bit SSL/TLS encryption. You can verify this by the padlock symbol in your browser's address bar.
• Encryption at Rest: Sensitive personal data stored in our databases, including identity documents and financial records, is encrypted at rest using AES-256 encryption standards.
• Password Security: User passwords are never stored in plaintext. All passwords are hashed using industry-standard cryptographic hashing algorithms prior to storage. line88 staff cannot retrieve your password — only reset it.
• Access Controls: Internal access to personal data is restricted to personnel who require it for their legitimate job functions. All staff with access to personal data are subject to confidentiality obligations and data protection training.
• Monitoring & Incident Response: We maintain continuous security monitoring systems to detect anomalous activity. In the event of a data security incident that creates a material risk to your rights, we will notify affected Members promptly and in accordance with applicable notification obligations.

While we employ robust security measures, no online system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorised access to your line88 account.

The line88 Platform is strictly for adults aged21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the registration and KYC process.

If we become aware that personal data has been collected from an individual below the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned in accordance with our responsible gambling policies.

line88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our Services. The date of the most recent revision is indicated at the top of this page under "Last Updated".

Where material changes are made to this Policy, we will use reasonable efforts to notify registered Members via the email address associated with their account or via a prominent notice on the Platform before the changes take effect. We encourage you to review this Policy periodically to remain informed of how we handle your personal data.

Your continued use of the line88 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the amended terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by line88, please contact us through the channels set out below. We are committed to responding to all privacy-related enquiries promptly and transparently.

We serve players across Malaysia — from Kuala Lumpur and Petaling Jaya to Johor Bahru, Penang, and Shah Alam — and we are dedicated to ensuring that every player's privacy is protected and that all enquiries receive a thoughtful, professional response.